FAQs

1. How can I contact you?

You can reach us by email at ofwearusa@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all items are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at ofwearusa@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at ofwearusa@gmail.com so we can evaluate the issue and provide a solution.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more information.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.